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Case Of Studies
Food & Beverage Market Research Case Studies
Call Center Services, Market Research
Food & Beverage Market Research Case Studies
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Project SumMary
CallZent led market research for a food and beverage consultancy. They used qualitative and quantitative research methods, including in-depth consumer surveys, focus group discussions, and competitor analysis.
Project Feedback
CallZent’s insights played a key role in successfully launching the client’s new product line, which was met with highly positive feedback. They helped the client uncover and engage new customer segments, broadening their presence in key markets. Moreover, the team was responsive and accommodating.
The Client
The Challenge
At ACBRANDS, we collaborate with innovative Food and Drink brands that seek strategic guidance to advance their business objectives. Our services are designed to seamlessly integrate with your organization, whether you are an emerging entrepreneur beginning your startup journey or a rapidly growing enterprise aiming to expand into new markets or enhance brand visibility.
Please describe your company and position.
I am the Founder of ACBRANDS
Describe what your company does in a single sentence.
Food & Beverages United Kingdom
Ashleycope
Founder, ACBRANDS
Food & Beverages
United Kingdom
The Client
We partnered with CallZent to streamline our customer support operations and improve response times for our IT service clients. Our goal was to enhance customer satisfaction and ensure 24/7 availability. CallZent’s call center expertise in handling technical inquiries helped us meet these objectives efficiently and maintain high client retention.
Client Rating
The Approach
• Online Search
• Referral
• Pricing fit our budget
• Good value for cost
• Referred to me
2-5 Employees
Describe the scope of work in detail. Please include a
summary of key deliverables.
CallZent provided comprehensive call center services, including inbound support, technical assistance, and customer issue resolution for our IT clients. Key deliverables included 24/7 phone support, ticket escalation, and detailed reporting on customer interactions. They also integrated with our CRM to ensure smooth communication flow and consistent service across all channels.
The Outcome
Since partnering with CallZent, we’ve seen a clear improvement in customer satisfaction, faster response times, and smoother issue resolution. Their team consistently handles high volumes of technical support calls with professionalism. The overall workflow became more efficient, and our clients now enjoy a much better support experience across all touchpoints.
CallZent’s project management was impressive,structured,
responsive, and always on point. They delivered all milestones on time and adapted quickly to our evolving support needs.
Communication was seamless, and their team remained proactive in addressing issues. Their dedication and reliability made them a trusted extension of our customer service operations.
• Virtual Meeting
• Email or Messaging App
What stood out most about CallZent was their deep understanding of the IT industry and how they tailored their call center solutions to match our technical support needs. Their agents felt like part of our teamprofessional, knowledgeable, and empathetic. That personalized touch truly set them apart from other providers
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If you’re ready to elevate your customer service and create meaningful connections with your customers, we’re here to help.
Contact us today to learn more about how CallZent’s customer care outsourcing can transform your business.
