Welcome to CallZent:
We are Elevating Customer Support

At CallZent, we understand that exceptional customer service is the cornerstone of a successful business. We are here to help you elevate customer support to new heights, without breaking the bank. We are your trusted Mexican call center partner.

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OUR CALL CENTER SERVICES

Discover What CallZent can do for your business?

Debt Collection

Answering Service

Virtual Assistant

Appointment Setting

Customer Service

Tech Support

Sales

Lead Generation

ABOUT CALLZENT

Story

CallZent is a multichannel Mexican call center focused on empowering our agents to deliver exceptional customer service. We prioritize the happiness of our agents and our commitment to core values like passion, excellence, integrity, and happiness sets us apart. For the last 20 years, we have helped clients from a variety of industries start their call center operations in Mexico and grow exponentially. As a family of like-minded individuals, we are dedicated to providing unmatched customer service and making a positive impact on our agents and clients. Partner with us and experience what a difference a happy, passionate, and engaged team can make for your business.

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Our Mission

TO HELP YOU DELIVER INCREDIBLE CUSTOMER SUPPORT.

Our mission is to help our clients build long-lasting relationships with their customers. How? By providing you with the most qualified talent and customer support teams to elevate your customer support operations to new heights.

We believe that the customer experience is at the heart of every successful business, and our mission is to help our clients build long-lasting relationships with their customers by delivering outstanding service and support.

CallZent: Elevate Customer Support To New Heights.

We Elevate Customer Support To New Heights.

Our Mission

TO HELP YOU DELIVER INCREDIBLE CUSTOMER SUPPORT.

Our mission is to help our clients build long-lasting relationships with their customers by outsourcing their call center operations to Mexico to expand their customer support teams so they can continue delivering the outstanding service and support they are known for.

We believe that the customer experience is at the heart of every successful business,and our mission is to help our clients build long-lasting relationships with their customers by delivering outstanding service and support.

INDUSTRIES WE SERVE

Some of our services

eCommerce

We help you increase sales, answer customer’s questions and resolve problems before or after a sale.

Consumer Finance

We help you collect past due debt or remind your customers about upcoming payments to improve your cash flow.

Telecom

We help you increase members and help you upsell other services to ensure your company is growing and scaling client demand.

WHY CHOOSE CALLZENT?

Exceptional Customer Support: We’re dedicated to providing outstanding customer support and experiences that help our clients build long-lasting relationships with their customers.

Skilled and Diverse Workforce: Our team of highly skilled professionals is committed to delivering superior customer experiences. We value diversity and inclusivity, and our team members come from a variety of backgrounds and experiences.

Customized Solutions: As a Mexican call center, we understand that every client is unique, and we work closely with each of our clients to develop customized solutions that meet their specific needs and requirements.

Collaborative Approach: We believe that strong partnerships are key to our success, and we work closely with our clients to build collaborative relationships that deliver results.

LATEST BLOGS

Blogs

call centers in Tijuana Mexico

10 Services Provided by Call Centers in Tijuana Mexico

  Call centers in Tijuana, Mexico, offer a wide range of services that can help your business run smoothly and efficiently. Let’s take a look ...
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call centers in Mexico - Statistics

Call Centers in Mexico by the Numbers: Insights into Mexico’s Call Center Industry

  According to recent research, there are over 300 call centers in Mexico with a young workforce with a range of ages between 20 years ...
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Benefits Of Outsourcing Customer Service

Supercharge Your Business: Benefits of Outsourcing Customer Service

  77% of business leaders recognize offering personalized support experiences leads to increased customer retention. 65% of customers expect someone to immediately respond when they ...
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Outsourcing to Mexico : the ultimate playbook

Outsourcing to Mexico: The Ultimate Playbook

  2.4 billion was the revenue generated from BPO services in 2020. 176,000 workers were employed in the BPO sector in Mexico as of February ...
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Call center in Mexico - CallZent

How Call Centers in Mexico Can Help Reduce Attrition Rates

“47% of managers feel their biggest problem operating a call center effectively and efficiently is high agent turnover and absenteeism”. 64% of customers want to shop with ...
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Hola Efficiency! The Impact of Call Centers in Mexico on Business Operations

Introduction: Embracing the Outsourcing Wave Ever wondered about the magic behind those smooth customer service calls or the quick problem-solving skills of your favorite brands? ...
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OUR WHY?

At Callzent, our why is simple:

As a trusted Mexican partner, we are driven by the belief that every customer interaction is an opportunity to create positive experiences, build lasting relationships, and drive business success. Our commitment to excellence, innovation, and customer-centricity fuels our passion to revolutionize the customer support landscape. We exist to make a difference, one call at a time, and to empower businesses with the tools and expertise needed to exceed customer expectations. Our why is rooted in the belief that when businesses prioritize exceptional customer support, they unlock endless possibilities for growth, loyalty, and success.

Tell us more about how we can help you.


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