Privacy Policy
Effective Date: May 1, 2023
Last Updated: November 15, 2024
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our services, website, and other related activities. By using our services, you agree to the practices described in this Privacy Policy. At CallZent, we value your trust and are committed to protecting your privacy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you provide directly to us, including but not limited to:
- Full name
- Email address
- Phone number
- Company name
- Mailing address
- Payment information
- Any other details you choose to share with us
1.2 Automatically Collected Information
When you interact with our website or services, we may automatically collect certain information, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages you visit and the time spent on them
- Referring URL
- Cookies and similar tracking technologies (see Section 6)
1.3 Third-Party Information
We may also receive information about you from third-party sources, such as:
- Public databases
- Marketing partners
- Social media platforms
- Other third parties you have authorized to share your information with us
2. How We Use Your Information
CallZent uses the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our call center services and other offerings.
- Customer Support: To respond to your inquiries, requests, and feedback.
- Communication: To send administrative updates, service-related notifications, and promotional materials (with your consent).
- Personalization: To tailor our services and communications to your preferences.
- Security: To protect against fraud, unauthorized access, and other security issues.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your personal information in the following circumstances:
3.1 With Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- IT and cloud service providers
- Payment processors
- Marketing and analytics providers
- Communication tools providers
3.2 With Business Partners
We may share information with business partners to enhance our service offerings or provide you with relevant services.
3.3 Legal and Compliance
We may disclose your information if required to:
- Comply with legal obligations, such as court orders or subpoenas.
- Protect the rights, property, or safety of CallZent, our users, or others.
- Prevent or investigate potential violations of our Terms of Service.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.
4. Data Security
CallZent takes reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:
- Encryption of sensitive data
- Secure access controls
- Regular security assessments
However, no system is completely secure, and we cannot guarantee the absolute security of your information.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
5.1 Access and Correction
You may request access to the personal information we hold about you and request corrections to inaccurate or incomplete data.
5.2 Deletion
You have the right to request the deletion of your personal information, subject to certain legal and contractual obligations.
5.3 Data Portability
In some jurisdictions, you may have the right to request a copy of your personal information in a structured, machine-readable format.
5.4 Opt-Out of Marketing
You can opt out of receiving marketing emails by following the “unsubscribe” instructions in our emails or contacting us directly.
5.5 Cookies and Tracking Technologies
You can manage your cookie preferences through your browser settings. For more details, see Section 6 below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and gather information about usage patterns.
6.1 What Are Cookies?
Cookies are small text files stored on your device by your browser. They help websites remember your preferences and improve functionality.
6.2 Types of Cookies We Use
- Essential Cookies: Necessary for the basic functionality of our website.
- Performance Cookies: Collect anonymous information about website usage to improve our services.
- Functional Cookies: Remember your preferences and settings.
- Advertising Cookies: Track your activity to deliver relevant ads.
6.3 Managing Cookies
You can disable cookies through your browser settings. Note that some features of our website may not function properly without cookies.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.
8. Third-Party Links
Our website may contain links to third-party websites or services. CallZent is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. International Data Transfers
CallZent operates globally, and your information may be transferred to, stored, or processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws by implementing appropriate safeguards, such as Standard Contractual Clauses.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have collected information from a child, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of significant changes through our website or other means. Please review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
CallZent
3065 Beyer Blvd. Ste B103 , San Diego, CA 92154
By using CallZent’s services, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our services constitutes your acceptance of any updates to this policy.
