Here is a list of the top 10 call center outsourcing companies in 2025. These companies stand out in the industry, offering exceptional customer service, innovative technology, and reliable outsourcing solutions.
As businesses rely on call center outsourcing to enhance customer support, streamline operations, and reduce costs. The best call center outsourcing companies provide high-quality customer interactions, automation, and scalable solutions to fit various industries.
TOP 10 CALL CENTER OUTSOURCING COMPANIES IN 2025
1. Teleperformance
Headquarters: France
Why It Stands Out: Teleperformance remains a global leader in customer experience (CX) outsourcing. With over 420,000 employees worldwide, it provides omnichannel solutions, automation, and multilingual support. It serves industries like healthcare, finance, and retail, ensuring high-quality service at scale.
2. Concentrix
Headquarters: United States
Why It Stands Out: Concentrix offers a customer-first approach with insights, automation, and digital transformation services. Its global presence and ability to handle complex customer service needs make it a go-to provider for enterprises.
3. Alorica
Headquarters: United States
Why It Stands Out: Alorica specializes in customer care, back-office support, and technical support. With operations across 14 countries, it provides a combination of human expertise and automation to enhance CX.
4. TTEC (formerly TeleTech)
Headquarters: United States
Why It Stands Out: TTEC focuses on customer service solutions, digital transformation, and high-performance contact center operations. It serves industries like technology, telecom, and healthcare.
5. Sitel Group (Foundever)
Headquarters: United States
Why It Stands Out: Foundever (previously Sitel) blends human intelligence with technology to provide customer support excellence. Its ability to personalize customer interactions sets it apart in the CX industry.
6. CallZent
Headquarters: United States
Why It Stands Out: CallZent is quickly rising as a call center outsourcing provider that specializes in creating amazing customer experiences. It focuses on delivering scalable, cost-effective customer support while ensuring outstanding service and operational efficiency. CallZent’s unique selling point is its flexibility and high customization, catering to businesses that require a personalized approach to outsourcing.
7. TaskUs
Headquarters: United States
Why It Stands Out: TaskUs caters to high-growth companies and tech startups. It provides digital customer support, back-office solutions, and content moderation for fast-scaling brands.
8. VXI Global Solutions
Headquarters: United States
Why It Stands Out: VXI is a customer service powerhouse with a focus on multilingual support and data analytics. It excels in telecom, e-commerce, and financial services.
9. OutPLEX
Headquarters: United States
Why It Stands Out: OutPLEX is a digital-first customer engagement company, leveraging automation and omnichannel support to drive superior customer experiences.
10. Helpware
Headquarters: United States
Why It Stands Out: Helpware provides onshore, nearshore, and offshore customer support with a strong emphasis on human-assisted solutions. Its ability to integrate customer service with automation makes it a strong contender in the outsourcing industry.
How to Choose the Right Call Center Outsourcing Partner
When selecting a call center outsourcing provider, it is highly important that you consider the following factors:
- Industry Expertise: Look for providers with experience in your business sector.
- Automation & Process Efficiency: Companies leveraging process optimization often deliver better efficiency.
- Scalability & Flexibility: Choose a provider that can grow with your business needs.
- Compliance & Security: Ensure they meet industry standards like SOC 2, HIPAA, or PCI DSS.
Conclusion
The call center outsourcing industry is evolving rapidly, with automation and CX-focused strategies driving innovation. While giants like Teleperformance and Concentrix continue to dominate, emerging players like CallZent are redefining customer support with highly customized solutions and flexible outsourcing models.
If you’re looking for a scalable, customer-centric call center partner, CallZent is a strong option in 2025.
📩 Want to learn more about CallZent’s outsourcing solutions? Contact us today!
