Customer service agents

Benefits Of Outsourcing Customer Service

Supercharge Your Business: Benefits of Outsourcing Customer Service

  77% of business leaders recognize offering personalized support experiences leads to increased customer retention. 65% of customers expect someone to immediately respond when they contact a company.  37% of small businesses outsource at least one business process. Have you ever felt like you’re constantly juggling a million things while trying to keep your customers […]

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Call center in Mexico - CallZent

How Call Centers in Mexico Can Help Reduce Attrition Rates

“47% of managers feel their biggest problem operating a call center effectively and efficiently is high agent turnover and absenteeism”. 64% of customers want to shop with companies that can meet their needs in real time. 80% of (911) centers said they were understaffed and had trouble recruiting and retaining employees primarily because of the low wages

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