“47% of managers feel their biggest problem operating a call center effectively and efficiently is high agent turnover and absenteeism”. 64% of customers want to shop with companies that can meet their needs in real time. 80% of (911) centers said they were understaffed and had trouble recruiting and retaining employees primarily because of the low wages […]
How Call Centers in Mexico Can Help Reduce Attrition Rates Read More »
This has been a challenging year for many industries in the US. Several companies have implemented downsizing measures to navigate financial hardships. Unfortunately, this has resulted in thousands of layoffs, leaving teams understaffed and impacting the quality control in various departments, including customer service. Amidst the difficult times, call centers in Mexico have stepped
Call Centers in Mexico: Elevating Customer Service Outsourcing in Difficult Times Read More »
At CallZent, we understand that exceptional customer support is the cornerstone of a successful business. We are here to help you build meaningful connections with your customers, drive satisfaction, and foster loyalty
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