call center agents in Mexico

Call center in Mexico - CallZent

How Call Centers in Mexico Can Help Reduce Attrition Rates

“47% of managers feel their biggest problem operating a call center effectively and efficiently is high agent turnover and absenteeism”. 64% of customers want to shop with companies that can meet their needs in real time. 80% of (911) centers said they were understaffed and had trouble recruiting and retaining employees primarily because of the low wages […]

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Call Centers In Mexico: Elevating Customer Service Outsourcing In Difficult Times

Call Centers in Mexico: Elevating Customer Service Outsourcing in Difficult Times

  This has been a challenging year for many industries in the US. Several companies have implemented downsizing measures to navigate financial hardships. Unfortunately, this has resulted in thousands of layoffs, leaving teams understaffed and impacting the quality control in various departments, including customer service. Amidst the difficult times, call centers in Mexico have stepped

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