According to recent research, there are over 300 call centers in Mexico with a young workforce with a range of ages between 20 years and 29 years old. With a focus on the US and Canada, over 160 thousand workers are currently employed in campaigns related to customer service, among others. How big is […]
Call Centers in Mexico by the Numbers: Insights into Mexico’s Call Center Industry Read More »
“47% of managers feel their biggest problem operating a call center effectively and efficiently is high agent turnover and absenteeism”. 64% of customers want to shop with companies that can meet their needs in real time. 80% of (911) centers said they were understaffed and had trouble recruiting and retaining employees primarily because of the low wages
How Call Centers in Mexico Can Help Reduce Attrition Rates Read More »
Introduction: Embracing the Outsourcing Wave Ever wondered about the magic behind those smooth customer service calls or the quick problem-solving skills of your favorite brands? Well, chances are, a friendly voice from a call center in Mexico played a part! In this article, we’ll dive into the fascinating world of call centers in Mexico and
Hola Efficiency! The Impact of Call Centers in Mexico on Business Operations Read More »
Call Center Operations in Mexico – The recruitment process can go wrong for various reasons, affecting your call center operations in Mexico. Here are three common factors: Inadequate Agent Profile, Job Description, and Requirements If the job description and requirements for your call center positions are not accurately defined, it can lead to the
This has been a challenging year for many industries in the US. Several companies have implemented downsizing measures to navigate financial hardships. Unfortunately, this has resulted in thousands of layoffs, leaving teams understaffed and impacting the quality control in various departments, including customer service. Amidst the difficult times, call centers in Mexico have stepped
Call Centers in Mexico: Elevating Customer Service Outsourcing in Difficult Times Read More »
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